Free Essays on Communication Within The Workplace

Communication within the Workplace Communication is a two-way process between a sender and a receiver. It can be verbal or non-verbal, or a combination of both. It also comes in several forms, i.e. written, spoken, formal, informal, face to face, or via technical methods such as e-mail, telephone, or video conferencing. If you look at communication as a process of coding and interpretation of the messages, you will see that there are many points in the process where communication can break down, which can in turn make an organization less efficient and effective. That is why it is important that organizations have set standards of communication and methods to resolve or deflect any misinterpretation. The purpose of this paper is to examine how the methods of communication can affect business professionals. In chapter two of Communicating at Work, we examined the case study about the Sundown Bakery. In this case study a mom and pop bakery began to grow and expand; within this growth, the dynamics of the employees became more diverse and the personality of the company (i.e. organizational culture) became more formal. Once the culture began to change, the challenge of balancing the needs and forms of communication with the variety of different employee backgrounds and characteristics began to take effect. The transition proved to be challenging since they now employed people from different cultural and ethnical backgrounds who had different beliefs, traditions, and languages (Reference 1). As our workforce changes, employees and employers have to communicate more to understand these changes. And effective communication is essential for leading an efficient organization and it can bring people from different cultures and races together in the workplace. For many workplaces, the first step in communication is to improve the way managers communicate with people, treat people, and show respect and understanding of the differen... Free Essays on Communication Within The Workplace Free Essays on Communication Within The Workplace Communication within the Workplace Communication is a two-way process between a sender and a receiver. It can be verbal or non-verbal, or a combination of both. It also comes in several forms, i.e. written, spoken, formal, informal, face to face, or via technical methods such as e-mail, telephone, or video conferencing. If you look at communication as a process of coding and interpretation of the messages, you will see that there are many points in the process where communication can break down, which can in turn make an organization less efficient and effective. That is why it is important that organizations have set standards of communication and methods to resolve or deflect any misinterpretation. The purpose of this paper is to examine how the methods of communication can affect business professionals. In chapter two of Communicating at Work, we examined the case study about the Sundown Bakery. In this case study a mom and pop bakery began to grow and expand; within this growth, the dynamics of the employees became more diverse and the personality of the company (i.e. organizational culture) became more formal. Once the culture began to change, the challenge of balancing the needs and forms of communication with the variety of different employee backgrounds and characteristics began to take effect. The transition proved to be challenging since they now employed people from different cultural and ethnical backgrounds who had different beliefs, traditions, and languages (Reference 1). As our workforce changes, employees and employers have to communicate more to understand these changes. And effective communication is essential for leading an efficient organization and it can bring people from different cultures and races together in the workplace. For many workplaces, the first step in communication is to improve the way managers communicate with people, treat people, and show respect and understanding of the differen...

ESL Conversation Lesson Plan on Creating a New Society

ESL Conversation Lesson Plan on Creating a New Society This classic conversation lesson plan is based on the idea of creating a new society. Students must decide which laws will be followed and how many freedoms will be allowed. This lesson works well for ESL students of most levels (except beginners) because the subject brings out many strong opinions. Aim: Building conversation skills, expressing opinionsActivity: Group activity deciding on the laws for a new societyLevel: ​Pre-intermediate to advanced Lesson Plan Outline Help activate vocabulary by asking students which laws they admire most and least in their own country - and why.Divide students into groups of 4 to 6. Try to include as many different personalities as possible in each group (to provide for more stimulating discussion!).Explain the following situation to the class: A large area of your country has been set aside by the current government for the development of a new nation. This area will include an invited international community of 20,000 men and women. Imagine that your group has to decide the laws of this new country.Distribute the worksheet and ask students to discuss the questions.Answer the worksheet as a class - ask the opinions of each group and leave ample time for discussion of differing opinions.As a follow-up activity, the class could discuss which laws and customs they would like to change in their own country. Scenario and Accompanying Questions Populate Ideal Land A large area of your country has been set aside by the current government for the development of a new nation. This area will include an invited international community of 20,000 men and women. Imagine that your group has to decide the laws of this new country. Questions to Ask Which political system will the country have?What will the official language(s) be?Will there be censorship?What industries will your country try to develop?Will citizens be allowed to carry a gun?Will there be the death penalty?Will there be a state religion?What kind of immigration policy will there be?What will the educational system be like? Will there be compulsory education to a certain age?Who will be allowed to marry?

Inflating Value Essay Example | Topics and Well Written Essays - 750 words

Inflating Value - Essay Example One ethical issue that prevails in Jack’s case is the conflict of interest regarding the moral uprightness in professional undertakings. Apparently, there are conflicting values as to whether Jack should prioritize professional integrity, or whether he should prioritize the interests of his superiors. Apparently, changing the peer group would undervalue ABC Lighting and increases the potential of upsetting superiors, especially the managing director and the client; hence compromising Jack’s prospects of being touched by the investment bank after graduation. On the contrary, knowingly inflating the value of the company constitutes the lack of integrity in duty performance. In essence, conflicts of interest emerge whenever employees feel obliged to please and respect a rigid chain of command within an organization. When under conflicts of interest, employees are expected to uphold the ethical principle of integrity.Apparently, the investment bank has an extremely strict c hain of command. In such organizational cultures, subordinate employees can only report to their immediate superiors. Therefore, Jack should report the issue to David, his Associate. As a financial analyst, Jack is professionally obliged to perform his duties in an objective and accurate manner. Therefore, he should mention that to the best of his knowledge, the peer group selected for the valuation exercise by his Associate is not accurate, and that he is technically conflicted as to whether due diligence should be followed in selecting companies to form the right peer group.

Exploring Design and Experience in the Urban Environment-Derek Jeter Research Paper

Exploring Design and Experience in the Urban Environment-Derek Jeter Gym - Research Paper Example In order to eliminate health hazards and to maintaining better health, various gymnasiums or fitness centers are operating within the country. The revolutionary ‘Derek Jeter 24 hour fitness club’ is located in New York. Derek Jeter was the most prestigious shortstop in the Major League Baseball (MLB), for the entire career, he played for New York Yankees. The characteristic of Derek Jeter contains a dominant and prominent player. Furthermore, his achievements throughout his career are as follows (Signature clubs): â€Å"Sixth overall player selected in the 1992 baseball draft 1996 AL Rookie of the Year Four Gold Gloves (2004, 2005, 2006, 2009) Five World Series championships Eleven All-Star appearances 2009 Sports Illustrated Sportsman of the Year Lifetime batting average of .314 (through Sept 2010)† The collaboration of Derek Jeter with the 24 hour fitness club added new value. In fact, the club enjoys the company of 3.5 million club members along with 20,000 tea m members globally with a 27 years history. It is the largest privately owned club in the country. The most notable aspect of this club involves 24 hours availability. This means that members can join anytime they want, round the clock. In general, people with tight schedules and work time have the freedom to customize their workout schedules whenever they are available. The Derek Jeter 24 hour fitness club welcomes all age type males and females members. More than a thousand male and female members visit the 24 hour fitness club during the weekdays. Members of almost all ages are encouraged and wear a comfortable outfit for easy expansion of body parts and perform cardio, yoga and strength gaining classes. The trainers at the club are smart, supportive and encourage members a lot. Moreover, they are all well dressed having fresh faces and communicate effectively with members. Furthermore, a member operates on cardio exercises, yoga, and strength training etc. on cardio equipment  consisting of treadmills, stationary bikes, elliptical trainers and stair steppers. The club is the first to provide Nike + iPod experience where members can track and monitor workouts. History The ’24 hour fitness club’ was founded in 1983 and operated as a single club operation located in San Laendro, Calif. Moreover, in the past 27 years, ’24 hour fitness club’ has unwrapped the most clubs in the United States that any other exclusive operator and is at present, the largest private fitness club chain. Accordingly, the introduction of innovative variety including the 24 hours fitness club and online memberships, the company is broadly recognized with the modifying industry landscape. In addition, the 24 hours fitness club has introduced a new concept of creating fitness opportunities easily accessible, affordable and flexible. In 2003, the ‘24 hour business club’ turn out to be the first official fitness center sponsor of the United States Olympic team and has rehabilitated support via London 2012 Olympic Games. The sponsorship was a granted memberships to U.S Olympic optimistic and consist of equipping the three U.S Olympic Training Centers in Colorado Springs, Colo., Lake Placid, N.Y. and Chula Vista, Calif. Furthermore, in 2010, the ‘24 hour fitness center’ sponsored five Olympians, Hopefuls and a Paralympian. The team of ‘24 hour fitness center’ consists of Athletes including Rockne Brubaker, Gretchen Bleiler, J.R. Celski, Tucker Fredericks, Chris

Liberty and the Pursuit of the Tuth Essay Example for Free

Liberty and the Pursuit of the Tuth Essay Liberty and the Pursuit of the Truth In my essay I’ll direct my efforts to write about the thing that holds the American society together which is their values. Values are very important because all our actions based on them. I’ll address the importance of liberty and the pursuit of the truth. Liberty is defined as equality, state of being free or having freedom of choice. Sometimes our freedom can be limited because of the government policies. We shouldn’t just follow whatever the government addresses without thinking deeply about our options because sometimes they can lead us to a dead-end road. We should follow our instincts, and essence. Government responsibility to provide our needs and protect our right but sometimes that is not the case, they might direct us to the wrong way â€Å"They think that, if that they should resist, the remedy would be worse than the evil. But it’s the fault of the government itself that the remedy is worse than evil† Henry David Thoreau, Civil Disobedience. Liberty gives us the freedom to say no that what make it very important. Around 1962 our society suffered from a dysfunction because of the unequal rights caused by the segregation between black and white and the lack of liberation. Martin Luther King Jr. peaceful stood up for liberty and equal civil rights. He had a dream that blacks and whites could sit on the table of the brotherhood and that will give all of us a quality life â€Å"I have a dream that one day this nation will rise up and live out the true meaning of its creed† Martin Luther King Jr. , I have a dream. Because of liberty now our society rose up and gave everyone equal rights. The fidelity meaning is based on fact or reality as you can experiences the same result constantly. Scientists did a lot of discoveries that were true because they stood for all of the challenges but they still didn’t accomplished the complete truth, as Adler Mortimer mentioned in the Pursuit of the Truth about scientist and mathematician experiments that these are matters of a taste rather than of the truth. Life is evolving and people looking for the complete truth and if we found the complete truth there is no point of life. We don’t have a reason to get up every morning to go to work, read, and explore. We will never reach the complete truth so life can evolves. Life will continue because we all have a goal to know the complete truth, and we will not accomplish that â€Å"the complete realization of the ideal that is the goal –the whole truth and nothing but the truth—will never be achieved in any stretch of time† Adler Mortimer, Pursuit of the Truth. The pursuit of truth give us a motivation to survive. The pursuit of the truth leads us to a realization of the differences between the native home and being immigrant or slave. People realized the true meaning of their homes. Even though you might be poor but at least you will not be segregated â€Å"The Scotch and the Irish might have lived in their own country perhaps as poor, but enjoying more civil advantages† Hector St. Jean de Crevecoeur What is an American. Liberty and the pursuit of the truth brought our society to a great position of equality and motivation to keep looking for more in life. They are very important in order for us to live a fair life and have a functioning society for now and the next generations.

The Joys of Studying Literature :: College Admissions Essays

The Joys of Studying Literature One of the main joys of studying English is what could be called its liberating ambiguity. With Science or, to a greater extent, Mathematics, there is often only one ‘right’ answer, and all else is wrong. Even where there may be some scope for divergence, that scope is often minute; the answer must be correct to a specific number of decimal places and/or certain range of digits. English, however, is an almost boundless field of possibilities in which one may argue as one pleases, so long as one is able to back up that argument. Even if the argument is somewhat radical or unexpected, it can be argued, and indeed read, with as much reverence as a more standard or typical answer if the evidence to support the claims is there. This ambiguity is what gives a real sense of freedom to studying, in particular, literature, but also extends of course to more language-oriented aspects in certain cases. For, although one is unlikely to contest the purpose of a particular grammatical function, one may discuss how the use of that particular function, or indeed the lack of it, can highlight deeper issues within a text. Thus it is possible to construct an argument based simply on the lack of, for example, a certain function or word. To be able to argue about what is effectively not there indicates that the world of criticism is one of much opportunity and open possibility. One could not, for example, write an essay so easily on the lack of river names on a map or of the implications of not writing out an equation in full. Another aspect of studying English which makes it so enjoyable is that one is able to use this licence of ambiguity with a range, and indeed a choice, of texts. As well as studying the numerous prescribed texts, one is able to make reference to one’s broad reading experience, or even, in certain cases, base an essay or argument upon a favourite text. It is also possible

The Effects of Memory Improvement by Saying Words Aloud

This experiment proposes to study the effects of memory improvement by reciting and saying the words out loud to oneself. Participants will be assigned to either two different types of conditions and will then be required to recall the information of words as best as they can. It is assumed that a higher level of generating the targeted words into memory is improved when readers say the words out loud to themselves. Thus, the hypothesis concluded is that people who say words out loud after reading them are expected to improve their memory in retaining information.The Effects of Memory Improvement by Saying Words Aloud Whenever a person thinks, sees or hear words that are needed later on for remembrance, most of us would automatically try to retain the information by methods of imagery, recitation and elaboration to bring it more meaning in their understanding of the definition of those words. Words and languages are interrelatedly connected and associated with memory. Historically, m emory is a complex system which began in primitive organisms that stores an assorted array of fragments that grows more indispensable as we advance through the years.In terms of retaining memory, humans have extraordinary abilities to accumulate a huge amount of knowledge, but they do not always be able to retrieve or gain access to the parts that have since long been forgotten. Since words serve as a medium to communicate and interact with other people, it is a natural part of daily life that people will say certain words out loud in order to effectively convey particular messages or to recall specific information. According to Macleod et al. 2010), saying a word out loud or at least mouthing it, improves memory function by increasing its distinctiveness, i. e. making it unusual compared to others. The fact that producing a word aloud, which is relative to simply reading a word silently, improves explicit memory (Hourihan & MacLeod, 2010). The past studies done on the effects o f mouthing or vocalizing words to an extent of memory recall often yield consistently similar results in which those who have recited the information out loud were being reinforced to maintain that information for a longer term.Physically moving or acting out the words by means of vocalization would involve certain electrical muscle movement so that information sent to the brain are known to increase mental response, thus it has its relativity on the ‘generation effect’. This generation effect refers to an enhanced memory encoding by which a participant has better memory improvement by being involved in its creation or by acting it out. By vocalizing â€Å"out loud†, recitation in past research by Foley et al. (1983) as cited in Dodson & Schacter (2001) had participants to hear and say words out loud.Reciting words out loud would naturally be one of the most effective method for review because it employs more of the senses than any other review technique (ima gery, auditory). For instance, in Schacter et al. ’s (1999) study, when students were reviewing notes or tests immediately after class by means of vocal recitation, they yielded higher scores in memory improvement because not only will they be consolidating the new information, but also it strengthens the neural traces made to the brain. It ‘provides a basis for employing a distinctiveness heuristic during the test. (Dodson & Schacter, 2001). Reciting words out loud to understand the message conveyed by a sentence or paragraph would only then have a higher chance of that information moving on into the long-term memory, as most verbal information goes first in the short-term memory. When information is rehearsed aloud, part of it goes into our long-term memory. The most recent research done by Hourihan & MacLeod (2010) found that reading words aloud during study explicitly improves memory compared to reading a word silently and this is called ‘the productio n effect’.The researches hold that the production effect is that by saying words aloud would make them distinctive and better recognized than words which are read silently, which will be easier to forget. This distinctiveness is not available for the words read silently (Hourihan & MacLeod, 2010). The production effect has its basis on the generation effect whereby reciting words out loud produce a certain distinctiveness as done by a series of experiments by Macleod et al. , (2008).Moreover, a study done by Strain, Patterson & Seidenberg, (1995) as cited in McKay et al. (2008) found that words containing high imageability (e. g. house, chair, elephant) are proposed to have stronger representations in semantic memory. However, past researches found contrasting results compared to Hourihan & MacLeod’s. Research done by Maisto et al. (1977) as cited in Mohindra & Wilding (1980) in a free recall tests found that saying each word out loud three times had im paired their memory performance when subjected to expected recall.This study is further supported by Folkard & Monk (1979) as cited in Mohindra & Wilding (1980) where they suggested that articulating words impaired free recall. In view of these findings which yielded contrasting or relatively different results in relation to vocalizing words out loud, it can be explained that participants were using a strategic reading process when reading the words aloud, since it does not normally involve the conscious recall of information (MacLeod & Masson, 2000) as cited in McKay et al. 2008). There is also a claim that a potential issue in difference of these researchers’ results could be in the time criterion whereby participants shift the influence of certain words to a different semantic pathway (Strain et al. , 1995, as cited in McKay et al. , 2008). However, recent research done by Reynolds & Besner (2008) suggests that contrary to the view that by vocalizing words out loud is entirely an automatic memory encoding, it in fact requires some form of attention.Previous research was investigated further where participants were exposed to reading lexicon and pseudo homophones aloud that required the use of central attention. In research done by Blais & Besner (2007), repetition of words of lexical representations suggests longer persistence in the early memory processing, as cited by Reynolds & Malley (2008). It was discussed earlier that possibly the mere action of vocalizing words for memory recall will encourage memory improvement at a higher level, thus making a person to be able to better retrieve previous information if need be (Macleod et al. 2010). In another study, Kappel, Harfard, Burns & Anderson, (1973) gave another possible explanation on the advantage of reading words out loud, indicating that serial voiced recall were found to be superior for the later positions, and these results replicates previous experiments done by M urray (1966) and Conrad & Hull (1968). However, Kappel et al. , (1973) proposed that the results reported suggest that differences in participants’ level of processing information to memory between saying out loud and reading silently.Similar to the researches done by Macleod and Hourihan (2010), our proposed study focuses in determining whether reading and saying words out loud would have an effect on people’s memory improvement and recall when acquiring new information. The hypothesis of our proposed experiment is that adults, who vocalize new information aloud is expected to have higher memory improvement and better recall of information, thus have the highest number of correct answers in the test as indication of their reading the story out loud during the experiment.Based on past researches, I am taking the side with the assumption that saying words aloud can aid in memory improvement to gather information during other reviewing or learning new knowledge, as s uch an act would require a certain amount of cognitive effort, thus enabling adults to improve their memory technique on learning tasks at hand. Methods Participants As many as 200 participants from schools and offices will be recruited in this study. All participants will include both English speaking males and females and should be between the ages of 18 to 30 years old.All participants will be divided into two categories, each receiving a story in the English language of an average English proficiency level. It should be estimated that the total number of males and females selected are approximately equal in number. The participants will not engage in any other experiments beforehand. Design In this experiment, we will be using a 1 (memory improvement or performance) x 2 (participants recite the story out loud or does not recite the story out loud) independent design. The first independent variable (IV) is the participants’ memory improvement and their ability to remember certain information in the story.For this proposed experiment, the operational definition of reciting the story out loud is where a participant vocally recites aloud a story as they read and comprehend the story at the same time. The dependent variable (DV) is the vocal recitation of the story either the participants read it out loud, or to just read the story silently. Materials The materials to be used in this experiment include administrative letters sent out to the participants informing them of the research and what is expected of them.Procedural materials include the sheets of paper containing the story, test papers with 30 fill-in-the-blank questions, experimenters’ scripts and a stopwatch to keep track of time. The sheets of paper which contains the story to be later recalled by the participants will be a short story that is in English and contains approximately 1000 words. It is entirely fictional and unique, therefore it is not in any way affiliated to share any res emblance or similarities to stories the participants would have known in the past i. e. fairytales or well-known childhood stories.Thus, we expect the participants to be reading and learning about new information based on the fictional story given. This is done so as to reduce any extraneous variables that may interfere with the results of the experiment. The test papers consist of 30 fill-in-the-blank questions that require the participants to answer by recalling information based on the story provided. This format is chosen to avoid any possibility that participants may get the correct answer by chance of lucky guesses. The experimenters’ scripts will contain the standard instructions for the experimenters to read out to the participants when conducting the experiment.Procedure Participants will be randomly assigned to 1 of 2 rooms. In each of the rooms, it is expected to have approximately similar ratio of male and female participants so as to avoid gender directed outcome s and to maintain neutrality. Participants will be led into the room by the experimenter and be asked to take a seat. They will then be briefed on the experiment and will be required to sign two consent forms, one of which is to be kept for themselves and the other, for the research copy of the experimenter.In Room 1, each participant will be provided with a sheet of paper containing the fictional story to be read out loud by the participants. The following instructions will be read out to them: â€Å"You are required to read the fictional story provided out loud. You are highly encouraged to vocalize your words aloud at your own pace. † In Room 2, each participant will be provided with a sheet of paper containing the fictional story. The instructions read will be as follows: â€Å"You are required to read the fictional story given silently. You are not allowed to vocalize your words by reading the story out loud.You will read the story silently at your own pace. † The experiment will take 25 minutes for the participants to take time to read the story. After they read the story, each participant will be given a surprise fill-in-the-blanks test. The test consists of 30 questions relating to the fictional short story that they had to read earlier. Participants will be given 20 minutes to answer the set of questions. Their answer sheets will then be collected and the participants will be thanked for participating in the research. Statistical AnalysisThis experiment will use an independent t-test to calculate the results of the experiment. This test will be used because this study has only 1 IV with 2 levels (1Ãâ€"2) and uses between-subjects design, in which the participants will experience different levels of the IV.References Besner, D. , O’Malley, Shannon, & Robidoux, S. (2010). On the Joint Effects of Stimulus Quality, Regularity, and Lexicality When Reading Aloud: New Challenges. Journal of Experimental Psychology: Learning, Memory, and Cognition, 36(3), 750-764. Retrieved June 16, 2010 from PsychARTICLES database. Dodson, Chad S. amp; Schacter, Daniel. L. (2001). If I Had Said It, I Would Remember It: Reducing False Memories with a Distinctiveness Heuristic. Psychonomic Bulletin & Review, 8 (1), 155-161.Retrieved June 14, 2010 from http://pbr. psychonomicjournals. org/content/8/1/155. full. pdf Hourihan, Kathleen L. & Macleod, Colin M. (2008). Directed Forgetting Meets the Production Effect: Distinctive Processing is Resistant to Intentional Forgetting. Canadian Journal of Experimental Psychology, Vol. 62, No. 4, 242-246. Retrieved June 14, 2010 from PsychARTICLES database. Kappel, S. , Harford, M. , Burns, V. & Anderson, N. (1973). Effects of Vocalization on Short-Term Memory for Words. Journal of Experimental Psychology, 101(2), 314-317. Retrieved June 16, 2010 from PsychARTICLES database. MacLeod, C. , Gopie, N. , Hourihan, K. , Neary, K. , & Ozubko, J. (2010).The Production Effect: Delinea tion of a Phenomenon. Journal of Experimental Psychology: Learning, Memory, and Cognition, 36(3). 671-685. Retrieved June 16, 2010 from PsychARTICLES database. McKay, A. , Davis, C. , Savage, G. , & Castles, A. (2008). Semantic Involvement in Reading Aloud: Evidence from a Non-Word Training Study. Journal of Experimental Psychology: Learning, Memory, and Cognition, 34(6), 1495-1517.Retrieved June 18 from PsychARTICLES database. Reynolds, M. , & Besner, D. (2008). Contextual Effects on Reading Aloud: Evidence for Pathway Control. Journal of Experimental Psychology: Learning, Memory, and Cognition, 34(1), 50-64. Retrieved June 14, 2010 from PsychARTICLES database. Wilding, J. , & Mohindra, N. (1980). Effects of Subvocal Suppression, Articulating Aloud and Noise on Sequence Recall. British Journal of Psychology, 71(2), 247. Retrieved June 18, 2010 from Academic Source Premier database.

Product Mix Essay

What Is a Product Mix? Product mix, also known as product assortment, refers to the total number of product lines that a company offers to its customers. For example, a small company may sell multiple lines of products. Sometimes, these product lines are fairly similar, such as dish washing liquid and bar soap, which are used for cleaning and use similar technologies. Other times, the product lines are vastly different, such as diapers and razors. The four dimensions to a company’s product mix include width, length, depth and consistency. The Service Quality Dimensions Every company owner wants to get loyal customers which add to repeating purchases and of cause increasing their maximum revenue. But to get there they need to know about the 5 Service Quality Dimensions. Many actually think that service is just a little part of the marketing mix, but it is actually a very important part of both the 4 and 7 P’s Each of the 5 Service Quality Dimensions makes an extra addition to the level and quality of service which the company offers their customers. It also makes the service far more unique and satisfying. Dimension 1 – tangibles; The tangible Service Quality Dimension refers to the appearance of the physical surroundings and facilities, equipment, personnel and the way of communication. In other words, the tangible dimension is about creating first hand impressions. A company should want all their customers to get a unique positive and never forgetting first hand impression, this would make them more likely to return in the future. Dimension 2 – reliability; The reliability Service Quality Dimension refers to how the company are performing and completing their promised service, quality and accuracy within the given set requirements between the company and the customer. Reliability is just as important as a goof first hand impression, because every customer want to know if their supplier is reliable and fulfill the set requirements with satisfaction. Dimension 3 – responsiveness; The responsiveness Service Quality Dimension refers to the willingness of the company to help its customers in providing them with a good, quality and fast service. This is also a very important dimension, because every customer feels more valued if they get the best possible quality in the service. Dimension 4 – assurance; The assurance Service Quality Dimension refers to the company’s employees. Are the employees skilled workers which are able to gain the trust and confidence of the customers? If the customers are not comfortable with the employees, there are a rather large chance that the customers will not return to do further business with the company. Dimension 5 – empathy; The empathy Service Quality Dimension refers to how the company cares and gives individualized attention to their customers, to make the customers feeling extra valued and special. The fifth dimension are actually combining the second, third and fourth dimension to a higher level, even though the really cannot be compared as individuals. If the customers feel they get individualized and quality attention there is a very big chance that they will return to the company and do business there again. Appendix Reliability (1) Providing services as promised. (2) Dependability in handling customers’ service performed. (3) Performing the services right the first time. (4) Providing services at the promised time. (5) Maintaining error-free records. Responsiveness (1) Keeping customers informed about when services will be performed. Service quality dimensions Gi-Du Kang and Jeffrey James Managing Service Quality Volume 14  · Number 4  · 2004  · 266–277 276 (2) Prompt service to customers. (3) Willing to help customers. (4) Readiness to respond to customers’ requests. Assurance (1) Employees who instill confidence in customers. (2) Making customers feel safe in their transaction. (3) Employees who are consistently courteous. (4) Knowledgeable employee to answer customer questions. Empathy (1) Giving customers individual attention. (2) Employees who deal with customers in a caring fashion. (3) Having the customer’s best interest at heart. (4) Employees who understand the needs of their customers. (5) Convenient business hour. Tangibles (1) Modern equipment. (2) Visually appealing facilities. (3) Employees who have a neat, professional appearance. (4) Visually appealing materials associated with the service. Technical quality (1) It is successful to complete a call. (2) There is no noise during the call. (3) The call can be completed without the interruption. Image (1) It is a reliable company. (2) It provides an excellent service to customers. (3) It is a successful company. (4) It makes a lot of contribution to the society. (5) It has an superior technology in cell phone service. (6) It is sincere to the customers. (7) It has a good reputation. (8) It is a large-scale company. (9) It is familiar to the customers. (10) It is honest. Customer satisfaction (1) The services have not worked out as well as I thought it would. (2) I am satisfied with my decision to use this service. (3) Sometimes I have mixed feelings about keeping it. (4) My choice to use this service was a wise one. (5) If I could do it over again, I’d choose a different company. (6) I feel bad about my decision to use this service. (7) I am not happy that I used this service. (8) Using this service has been a good experience. Note: are presents an item removed after the CFA. Service quality dimensions Gi-Du Kang and Jeffrey James Managing Service Quality Volume 14  · Number 4  · 2004  · 266–277 Promotional mix; There are five main aspects of a promotional mix These are: Advertising – Presentation and promotion of ideas, goods, or services by an identified sponsor. Examples: Print ads, radio, television, billboard, direct mail, brochures and catalogs, signs, in-store displays, posters, motion pictures, Web pages, banner ads, and emails. Personal selling – A process of helping and persuading one or more prospects to purchase a good or service or to act on any idea through the use of an oral presentation. Examples: Sales presentations, sales meetings, sales training and incentive programs for intermediary salespeople, samples, and telemarketing. Can be face-to-face selling or via telephone. Sales promotion – Media and non-media marketing communication are employed for a pre-determined, limited time to increase consumer demand, stimulate market demand or improve product availability. Examples: Coupons, sweepstakes, contests, product samples, rebates, tie-ins, self-liquidating premiums, trade shows, trade-ins, and exhibitions. Public relations – Paid intimate stimulation of supply for a  product, service, or business unit by planting significant news about it or a favorable presentation of it in the media. Examples: Newspaper and magazine articles/reports, TVs and radio presentations, charitable contributions, speeches, issue advertising, and seminars. Direct Marketing is a channel-agnostic form of advertising that allows businesses and nonprofits to communicate straight to the customer, with advertising techniques such as mobile messaging, email, interactive consumer websites, online display ads, fliers, catalog distribution, promotional letters, and outdoor advertising. Corporate image corporate image may also be considered as the sixth aspect of promotion mix. The image of an organization is a crucial point in marketing. If the reputation of a company is bad, consumers are less willing to buy a product from this company as they would have been, if the company had a good image. Sponsorship is sometimes added as an seventh aspect

Humes A Treatise Of Human Nat essays

Humes A Treatise Of Human Nat essays In Humes A Treatise Of Human Nature he makes a distinction between passions and reason. He Points out that reason is a slave to the passions. Reason is what directs our judgment, concerning causes and effects (p.461). These causes and effects are what directs our reason. There are some who object to this theory that Hume presents saying Surely reason is not always the slave of the passions for sometimes I act against my passions just to be reasonable. Though this objection might seem to have validity it can be seen as faulty by paying close attention to Humes section on the influencing motives of the will. The key to this argument is that the person is not acting just to be reasonable. It is that they are acting out of a secondary passion, which can be nature, good, or aversion to evil. It is the passion and not the reason that is causing the way the person chooses to act. Reason cant alone produce an action only desire can move the action of the will. It is important to also distinguish the that there are types of passions or desires, those that are originally implanted in our natures and those which are a result of the general appetite to good and the aversion to evil (p.464). The first is desire is inborn. If someone were offered 100 dollars to jump off of a building, any sane person would say no. This is because they have a natural desire to stay alive also known as the law of self-preservation. This desire is innate and is implanted in us from birth. Other natural desires are those of hunger, thirst, and sleep. The passions, which result from the appetite to good, could be considered as desires of self-advancement for example. This can be anywhere from a person trying to receive a higher salary at their job to someone trying to receive the most recognition in their field. This appetite for good cannot be considered as natural instinct. This is because it is society that exemplifies what is good a...

All About Plastics

All About Plastics Every day, people use plastics in various applications. Over the last 50 to 60 years, the uses for plastic have expanded to infiltrate virtually every aspect of life. Because of how versatile the material is, and how affordable it can be, it has taken the place of other products including wood and metals. The properties of the various types of plastics make it beneficial for manufacturers to use. Consumers like it because it is easy to use, lightweight and easy to maintains. Types of Plastics Overall, there are about 45 unique types of plastics and each type has dozens of different variations. Manufacturers can change the physical structure just slightly to benefit the application for which they are using it. When manufacturers change or modify things like the molecular weight distribution, the density or the melt indices, they alter the effectiveness and create plastics with many specific properties - and therefore many different uses. Two Plastic Categories There are two main types of plastics, thermoset plastics and thermoplastics. Breaking these down further, you can see the everyday uses of each type. With thermoset plastics, the plastic will hold its shape long term once it has cooled to room temperature and hardened thoroughly. This type of plastic cannot return to its original form - it cannot be melted down into its original form. Epoxy resins and polyurethanes are some examples of this type of thermosetting plastic. It is commonly used in tires, auto parts, and composites. The second category is thermoplastics. Here, you have more flexibility and versatility. Because it will return to its original form when heated, these plastics are commonly used in various applications. They can be made into films, fibers, and other forms. Specific Types of Plastics Below are some of the specific types of plastics and how they are in use today. Consider their chemical properties and benefits, too: PET or Polyethylene terephthalate - This plastic is ideal for food storage and water bottles. It is commonly used for things like storage bags, too. It does not leach into the food, but is sturdy and can be drawn into fibers or films. PVC or Polyvinyl Chloride - It is brittle but stabilizers are added to it. This makes it a softer plastic thats easy to mold into various shapes. It is commonly used in plumbing applications because of its durability. Polystyrene - Commonly known as Styrofoam, it is one of the less ideal options today for environmental reasons. However, it is very lightweight, easy to mold and it works as an insulator. That is why it is heavily used in furniture, cabinetry, glasses and other impact-resistant surfaces. It is also commonly added with a blowing agent to create foam insulation. Polyvinylidine Chloride (PVC) - Commonly known as Saran, this plastic is used in wraps to cover food. It is impermeable to odors from food and can be drawn into various films. Polytetrafluoroethylene - A growing popular choice is this plastic also known as Teflon. First manufactured by DuPont in 1938, it is a heat-resistant form of plastic. It is very stable and strong and is unlikely to be damaged by chemicals. Moreover, it creates a surface that is almost frictionless. This is why it is used in various cookware (nothing sticks to it) and in tubing,  plumbing tapes and in waterproof coating products. Polypropylene - Commonly called just PP, this plastic has various forms. However, it has uses in many applications including tubes, car trims, and bags. Polyethylene - Also known as HDPE or LDPE, it is one of the most common forms of plastics. New formations of it make it possible for this plastic to be flat. Its initial uses were for electrical wires but it is now found in many disposable products, including gloves and garbage bags. It is also used in other film applications such as wraps, as well as in bottles. The use of plastics every day is more commonplace than many might think. By making small changes to these chemicals, new and versatile solutions are obtained.

Reflective piece Essay Example | Topics and Well Written Essays - 1250 words

Reflective piece - Essay Example With the majority of the provision placed on the desire to offer a level of language learning to match the needed standard, the grades of a student are elevated to deliver success. These have been the principles that have inspired my learning abilities as I chose to join the university. English language has been the mostly applied international language in understanding given information and completing successful course selection. I have always wanted to become a professional writer and an advanced analyst of given compositions that are based on the English language (Chan and Lutovich 28). With the Expository writing course, the advancement of these needed traits has been harbored to boost my morale and the attributes needed to deliver success. I had joined the university with the motive to advance both my English language and become successful in the course that I had needed to complete to becoming an advanced graduate. When I initially took the writing course at the commencement of the semester, I held the idea that the language learning would be an easy task, but the process proved cumbersome and difficult. However, with more exercises and tasks to be completed, I have advanced in my writing and thinking abilities to become better at the English language (Bullock, Goggin, and Weinberg 18). Although there is difficulty in mastering writing and comprehension ability, the course has proved to be the ideal tool in developing the language attributes. The expository writing course had presented the challenge to present mastery on six leading areas in language mastery. The leading attribute that I had managed to acquire was in the article comprehension and writing. With the input in the articles that I had managed to write, I learnt the importance of presenting my ideas in an organized manner. The introductory paragraph had been the most challenging with difficulty presented in the research